Optimizing Field Service With A Job Dispatching Guide

Within the field service industry requires a fully working job dispatching process, with field staff flying across the ...

Within the field service industry requires a fully working job dispatching process, with field staff flying across the country on a regular basis and new jobs entering the business on a daily basis. When technology takes center stage, work dispatching software can replace Post-it notes, scrawled down notebook entries, and whiteboards. Whether you work in the pipeline industry, construction, or facilities management, the flow of new employment is constant. There are also frequent incidents of jobs being altered or specifics altering, making it far more difficult to respond to those revisions at a fast pace with manual methods.

unknown.gifWhat exactly is Job Dispatching?

Job dispatching is an essential component of a field service process. It begins when a consumer contacts via phone, email, or social media to get a price or more knowledge about the work they wish handled on their home or property. You must assign appropriate resources and consider who is most appropriate for the work.  Assign to your selected staff and agree on a completion date with the customer; the last thing left to do is do the task and collect payment. This is how you do job dispatching.  

Traditional vs Digital Job Dispatching

The main difference between traditional and digital job dispatching is in the process and time required to complete them. The most obvious difference is that the traditional method requires more resources as well as time than a digital solution. A digital practice enhances communication and allows for fast changes to details. Changes can be performed with a single click or tap of a button. Using a traditional method raises the probability of mistakes. For example, if you rely on paper and pen to communicate new work or to revise current jobs, notes are easily misplaced or misinterpreted. This may cause extra delays for the client as you correct the problems.

Boosting Field Service Productivity with Mobile Dispatching

Considering the nature of field service work that requires frequent travel, it is crucial for business owners to have real-time knowledge of their staff's location and ongoing tasks. With digital dispatching, an all-encompassing view of incoming jobs is attainable, providing the ability to schedule efficiently. This enables field staff to prioritize their workload and optimize their day as they have instant access to all the information required. This not only keeps employees content but also ensures customer satisfaction by completing jobs promptly.

Enhancing Field Service Workflow

Using dispatching software helps reduce the stress and problems associated with manual methods. A seamless service process is critical for ensuring customer satisfaction and keeping staff happy. Digital software streamlines whole procedures, resulting in positive reviews who may return for more. For example, digital dispatching lets you track a team's calendar for the week or month at a glimpse, allowing for more effective task planning and distribution. Last-minute assignments or modifications to existing work can also be communicated immediately between field staff and the office, avoiding long phone conversations and potential customer dissatisfaction due to shortfall.

The Advantages of Digital Dispatching Software

We've examined how digitalizing your business helps improve processes and efficiency, but what about the other advantages? Using scheduling software to dispatch work has a slew of other advantages, including:

  • Enhanced cooperation among departments and clients.
  • Improved task accurac
  • Total visibility of othams and schedules
  • Increased exposure of contractors
  • Effective seasonal planning
  • Replacing cumbersome manual processes
  • Precise staff attendance and time management


Having comprehensive knowledge of the whereabouts and schedules of your staff is crucial for running a successful business. Mobile-friendly job dispatching software can also provide real-time updates on job progress and location, enabling managers to make informed decisions and adjust schedules accordingly. With fentu FSM's field service software, businesses can streamline their operations, increase efficiency, and provide better service to their customers.