Field Service Management

the flexible platform for your service and field service processes

Explore fentu FSM's Capabilities

Empower your business with an integrated platform designed for seamless service operations.

Seamless Installation & Asset Management with fentu

Transform your installation process with fentu’s field service management solution. We don’t just install products—we convert them into assets, making future maintenance and management effortless. From logistics to execution, fentu ensures every installation is smooth, efficient, and fully traceable.

From Product to Asset –

Once installed, fentu automatically registers your products as assets, allowing you to track maintenance schedules, warranties, and lifecycle management with ease.

Smart Service Logistics –

Plan and coordinate product deliveries directly to the installation site, whether as part of the installation process or a separate task, ensuring seamless execution.

Real-Time Updates & Adjustments –

Stay agile with real-time installation updates, allowing teams to adapt to on-site changes effortlessly.

Comprehensive Installation Data –

Provide technicians with detailed installation guides, technical specifications, and safety checklists—all accessible via mobile.

Instant Reporting & Compliance –

Capture photos, collect digital signatures, and generate reports instantly to maintain compliance and improve service quality.

Connected Workflows –

Link installation tasks with your CRM, ERP, and inventory management systems for smooth handovers from sales to service.

With fentu, installations are no longer a one-time task—they’re the foundation for efficient asset management and long-term service excellence.

Repair & Maintenance – Keep Your Operations Running Smoothly

With fentu.io, managing repairs and maintenance has never been easier. Our solution helps you automate service agreements into structured maintenance schedules, ensuring that equipment stays in optimal condition and unexpected downtime is minimised.

Automated Maintenance Scheduling –

Convert service agreements into planned maintenance tasks, keeping assets in top shape with proactive servicing.

Efficient Repair Management –

Quickly assign and track repair jobs to ensure issues are resolved before they impact operations.

Real-Time Status Updates –

Technicians can update repair progress, log issues, and attach photos or reports from their mobile devices.

Inventory & Spare Parts Tracking – Ensure that necessary parts are available when needed, reducing delays in maintenance and repair tasks.

Seamless Asset Lifecycle Management –

Every repair and maintenance action is logged against the asset, giving you a complete service history for compliance and future planning.

On-Site & Remote Support –

Provide technicians with access to documentation, checklists, and remote expert guidance for faster troubleshooting.

With fentu.io, you can extend equipment lifespan, reduce operational risks, and enhance service efficiency, ensuring your business runs without interruptions.

Service – Maximise Productivity with Smart Scheduling

Efficient service management starts with optimised team schedules and streamlined resource allocation. With fentu.io, you can boost productivity, reduce admin overhead, and ensure every service task is handled efficiently.

Smart Team Scheduling –

Plan and assign jobs in bulk, optimising routes and availability to reduce idle time.

Resource Management Made Easy –

Allocate personnel, equipment, and spare parts effectively, ensuring every service job is fully prepared.

Automated Workflows –

Reduce manual admin by automating job assignments, recurring tasks, and approval processes.

Real-Time Updates –

Keep teams informed with instant notifications on job changes, customer requests, and emergency service calls.

Seamless Collaboration –

Technicians can access service histories, job details, and required documentation directly from their mobile devices.

Performance Tracking & Reporting –

Monitor service efficiency, track completion rates, and gain insights to continuously improve operations.

With fentu.io, you eliminate scheduling bottlenecks, reduce wasted hours, and deliver exceptional service with minimal admin effort.

Field Service Integration – Connect Operations & Finance Seamlessly

Eliminate manual data entry and streamline your field service operations with seamless integration into your accounting software. With fentu.io, you ensure that every service job, invoice, and payment is accurately tracked and synchronised, giving you real-time financial visibility.

Automated Invoicing –

Generate invoices directly from completed service jobs, reducing admin work and accelerating cash flow.

Error-Free Data Synchronisation –

Reduce manual entry and avoid discrepancies by automatically updating work orders, expenses, and billing details.

Seamless Integration with Leading Accounting Platforms –

Connect fentu with SAP, Xero, QuickBooks, Acumatica, and other ERP/accounting systems to keep financial records accurate and up to date.

Track Service Costs & Profitability –

Link time tracking, material costs, and labour expenses to each job for detailed financial insights.

With fentu.io, your field service and accounting systems work hand-in-hand, giving you financial clarity, operational efficiency, and faster payments.

AI-Powered Field Service – Smarter, Faster, More Efficient

Unlock the power of Artificial Intelligence with fentu AI, designed to enhance efficiency, automate workflows, and optimise decision-making in your field service operations. Our AI-driven tools help you stay ahead by predicting service needs, reducing manual work, and ensuring the right resources are deployed at the right time.

Predictive Maintenance –

AI analyses asset performance to forecast potential failures and schedule proactive maintenance before breakdowns occur.

Smart Scheduling & Dispatching –

Automatically assign the right technician based on skill set, location, and job priority, minimising delays and travel time.

Automated Workflows & Task Optimisation –

Reduce admin workload by letting AI handle repetitive tasks, approvals, and service escalations.

Intelligent Parts & Inventory Management –

Ensure that the right spare parts are available when needed, preventing service delays.

Real-Time Customer Insights –

AI-powered analytics help you understand customer service trends, detect issues early, and improve satisfaction.

AI-Powered Knowledge Assistant –

Technicians can access troubleshooting guides, historical service data, and step-by-step solutions instantly through AI-driven recommendations.

With fentu AI, your field service operations become smarter, more agile, and fully optimised, enabling faster response times, lower costs, and higher customer satisfaction.

In the office

make job planning simple

Dispatch managers have a complex job of juggling between the management of work order requests and keeping tech schedules up-to-date. Make their job easier and guarantee service excellence. Organising schedules for field techs is always smooth sailing with our Field Service Management solution.

fentu Work Order Wizard – Smarter Task Management, Less Admin Work

With fentu.io’s Work Order Wizard, creating and managing jobs is simplified and automated. Not only does it guide users through quick and structured work order creation, but it also automatically generates and assigns tasks, ensuring every step of the job gets completed by the right technician at the right time.

How It Works:

1) Work Order Type Selection –

Choose from Installation, Maintenance, Delivery, Repair, or Upgrades—each with custom follow-up steps and workflows.

2) Customer Information –

Select the customer, contact, and related asset or location to keep records accurate.

3) Work Order Details –

Define when and what needs to be done, ensuring clear execution guidelines.

4) Products & Assets –

Add necessary materials, spare parts, or tools for proper resource allocation.

5) Technician Assignment –

Dispatch one or multiple technicians based on skills, availability, and preferences. Assign vehicles and tools if needed.

6) Automated Task Creation & Assignment –

Once the work order is confirmed, fentu.io automatically generates all required sub-tasks and assigns them to either:

The same technician for streamlined execution
Different technicians based on skill requirements, availability, or task complexity

This auto-task creation reduces manual work, ensures no step is overlooked, and improves job efficiency by automatically distributing workloads among your team.

With fentu’.ios intelligent automation, SMEs can save time, reduce admin effort, and ensure service excellence—without micromanaging every task.

Automated Task Creation – Smart, Flexible, and Efficient

Managing work orders shouldn’t be a manual, time-consuming process. With fentu.io’s automatic task creation, you can eliminate repetitive admin work and ensure every job is broken down into the right tasks—assigned to the right people.

How It Works:

Smart Work Order Processing –

Automatically generate tasks based on the type of work order (Installation, Maintenance, Repair, etc.).

Dynamic Sub-Task Creation –

Configure sub-tasks to be generated based on product, work order type, or custom business rules.

Multi-Technician Assignment –

Assign tasks to one or multiple technicians, ensuring complex jobs are handled efficiently.

Customisable Task Rules –

Define automated workflows for different work order types, skill sets, or required materials.

Seamless Technician Scheduling –

Automatically schedule technicians, vehicles, and tools based on pre-set conditions.

With fentu, work orders aren’t just created—they are automatically structured into actionable tasks that ensure smooth execution and better efficiency. Reduce errors, save time, and keep your field service operations running effortlessly.

Checklists – Ensuring Quality, Compliance, and Efficiency

With fentu.io’s intelligent checklists, field technicians receive clear step-by-step guidance to complete tasks accurately, efficiently, and in full compliance with standards. Whether for installations, maintenance, repairs, or inspections, fentu ensures that every job follows the correct process.

Key Benefits:

Guided Workflows –

Checklists lead technicians through required steps, ensuring no detail is missed.

Product & Task-Specific Automation –

Checklists are automatically assigned based on the selected product, job category, or task type (e.g., Service, Maintenance, Installation).

Error Reduction & Compliance –

Standardised processes minimise mistakes and ensure regulatory adherence.

Improved Service Quality –

Structured checklists help technicians document work, confirm tasks, and capture required approvals.

Automated & Customisable:

Automatically generate the right checklist based on product, work order type, or custom rules.
Configure mandatory steps, safety checks, and approval requirements for compliance.
Ensure consistent service delivery with predefined workflows that align with industry best practices.

With fentu.io’s automated checklists, SMEs can streamline field service operations, enhance technician productivity, and improve customer satisfaction—all while reducing rework and service delays.

Built for SMEs – Simple, Smart, and AI-Powered

Managing field service shouldn’t be complicated. That’s why fentu.io is designed specifically for SMEs, combining simplicity, efficiency, and AI-driven intelligence to make job planning effortless.

User-Friendly Experience –

Our intuitive wizards and smart controls guide office users through job scheduling, dispatching, and reporting with ease.

AI-Powered Support –

Reduce admin workload with AI-driven job recommendations, automated task assignments, and real-time insights.

Effortless Scheduling & Dispatching –

Assign jobs in just a few clicks and make last-minute adjustments without hassle.

Minimal Training Required –

A straightforward, no-frills interface ensures teams can get started quickly, with no steep learning curve.

Optimised for SMEs –

Built to scale with your business, fentu.io delivers enterprise-grade functionality without unnecessary complexity.

With fentu.io, you get a powerful yet simple Field Service Management solution that helps your team stay organised, efficient, and customer-focused—without the headaches.

Smart Dispatcher – Flexible, AI-Optimized Job Assignment

Effortless job dispatching, optimised technician scheduling, and real-time flexibility—powered by AI. With fentu.io’s Dispatcher Mode, you can efficiently manage work orders by automatically or semi-automatically assigning jobs based on location, skills, availability, and workload.

Multiple Ways to Assign Work Efficiently:

AI-Automated Scheduling –

Let fentu AI automatically schedule jobs by selecting the most suitable technician based on real-time data such as availability, expertise, and location.

AI-Supported Recommendations –

Get AI-powered technician recommendations without immediate assignment—giving dispatchers the final decision while reducing manual effort.

Job & Task-Based Dispatching –

Assign work based on job complexity, required skills, and priority.

Technician-Based Dispatching –

Allocate jobs based on technician availability, expertise, and workload balance.

Map View Assignment –

Visualise job locations and assign tasks to technicians based on geographic proximity.

Technician Self-Assignment (Mobile App) –

Let technicians pool available jobs and pick assignments that fit their schedule and location.

Why fentu.io’s Dispatcher Mode?

Optimised Scheduling – AI-based recommendations ensure jobs are assigned to the right technician.

Real-Time Visibility –

Track technician status, job progress, and task completion from one dashboard.

Reduced Admin Workload –

Automate work order dispatching based on predefined rules.

Better Resource Allocation –

Minimise travel time and response delays with map-based scheduling.

Technician Flexibility –

Empower employees to self-assign jobs through the mobile app.

With fentu.io’s Dispatcher Mode, you reduce delays, increase efficiency, and give technicians the tools they need to stay productive—wherever they are.

In the field,

Empower Your Technicians with fentu.io

Field technicians using the fentu.io mobile app have everything they need at their fingertips to efficiently complete assignments, track progress, and update job statuses in real time.

Technician App – Built for Efficiency, Designed for Mobility

The fentu.io Technician App is designed with a “Technician-First” approach, ensuring that field teams have everything they need to complete their jobs efficiently—anytime, anywhere.

We support both Android and iOS for tablets and smartphones, though most customers prefer tablet mode for its larger screen and improved usability in the field.

Key Features:

Task Management –

View open and completed jobs at a glance.

Time Tracking –

Log working hours directly within the app.

Smart Checklists –

Follow step-by-step instructions for each task.

Work Documentation –

Record completed jobs with notes, images, and customer confirmations.

Offline Mode –

Work without interruptions, even in remote areas.

With fentu.io’s mobile solution, technicians stay organised, reduce admin work, and improve service delivery—all from their mobile device.

Why Choose fentu FSM?

Join SMEs who trust us for their field service management needs:

✔ 100% customer retention rate since inception

✔ 180% increase in sales pipeline this year

✔ Onboarded 10 partners to support business growth

Key Capabilities of fentu FSM

✔ Scheduling & Dispatching:

Assign the right technician for every job with smart scheduling.

✔ Case Management:

Track and resolve service requests efficiently.

✔ Asset Tracking:

Monitor equipment and inventory in real time.

✔ Offline Capabilities:

Ensure technicians can work seamlessly without internet access.

✔ Field Technician App:

Manage tasks, update cases, and capture signatures on the go.