Security

fentu is built for service organisations that need reliable operations and trustworthy data handling. This page summarises the security practices that underpin our SaaS platform. Contractual details are set out in the SaaS agreement.

Hosting

Customer data is hosted in designated Google Cloud data centres in Singapore, Germany, or the United States. The region assigned to your tenant depends on your configuration and contractual agreement.

Encryption

• Data in transit is protected with modern TLS.
• Data at rest is encrypted using cloud-provider managed encryption.

Access control

• Role-based access within the product so office and field users only see what they need.
• Credential management and least-privilege practices for operational access.
• Clients remain responsible for safeguarding their own user credentials and organisational access policies.

Monitoring & availability

• Continuous monitoring of platform health and security signals.
• 99% annual uptime target excluding planned maintenance (see SaaS agreement SLA).
• Planned maintenance is scheduled during off-peak hours with advance notice.

Cross-border transfers

Where personal data is transferred across borders, fentu applies recognised transfer mechanisms and contractual safeguards consistent with PDPA, GDPR and applicable US requirements. See our Privacy policy.

Report a concern

Security questions or responsible disclosure: support@fentu.io · sales / contracts: contact@fentu.io · +1 786-292-7917.