Service CRM
Relationships built on great service.
Every customer interaction — a request, a complaint, a quote, a scheduled maintenance visit — lives against one customer record with full history. Customers can raise requests by scanning a QR code on their equipment or through a self-service portal, and each one can turn straight into a work order without re-keying.
One record
Full customer & asset history
QR intake
Requests straight from the asset
Self-serve
Customer portal 24/7
Capture & resolve
- Customer requests (tickets)
- Customer complaints
- QR-code service requests
- Convert request → work order
Grow the relationship
- Service quotations
- Service contracts & scheduled maintenance
- Customer portal
- Email templates & communication
Ready to bring your field operations together?
See how fentu can streamline your service operations in a personalised 30-minute walkthrough.