Field Service Management
From request to resolution — smarter service execution.
Every job flows through one connected lifecycle: a request becomes a work order, the right technician and parts are dispatched, the technician executes on-site — fully offline if needed — and the completed job syncs back with time, materials, photos and signatures captured once. Dispatchers plan on a live board while the field runs on a mobile app built for the person doing the work.
40%
Higher technician productivity
2×
Faster dispatching & assignment
30%
Fewer repeat site visits
Plan & dispatch
- Dynamic AI-assisted scheduling
- Drag-and-drop dispatcher board
- Assign multiple technicians to one job
- Technician pooling across teams
- Qualifications & skills matching
- Capacity & workforce planning
Execute in the field
- Offline-capable mobile app
- Work order & task management
- Checklists, forms & wizards
- Photos, defects & signatures
- Time tracking incl. expenses
- Material & parts consumption
Assets & records
- Equipment & machinery management
- Full asset service history
- Preventive maintenance schedules
- Dynamic custom fields
- Document & report templates
- Technician time off & availability
Ready to bring your field operations together?
See how fentu can streamline your service operations in a personalised 30-minute walkthrough.