fentu FSM
fentu Customer Service Software
At fentu.io, we believe that exceptional customer service is the foundation of successful business relationships. Our Customer Service Module is designed to simplify and enhance your service operations, ensuring that your customers always receive the support they deserve.
bring in the benefits
Great service doesn’t stop at resolving customer inquiries. It’s also about ensuring that your field operations are just as seamless. That’s why our Customer Service Module works hand-in-hand with fentu FSM, providing a comprehensive solution that connects your support teams with your field service teams, ensuring a unified approach to customer satisfaction.
- Case Management
- Service Contracts
- Scheduled Maintenance
- Self-Service Portal
- QR Codes
- Task Management
- Work Orders
With our intuitive Cases feature, you can easily track and manage every customer interaction. From initial inquiries to issue resolution, everything is organized in one place, ensuring no request goes unanswered.
Our Service Contract feature keeps you on top of contract terms, renewals, and compliance. Ensure your team consistently delivers services in line with your customer agreements.
Plan and execute routine maintenance tasks seamlessly. Our Scheduled Maintenance feature allows you to keep customers informed and operations running smoothly with minimal disruption.
Give your customers control with our Customer Portal. From submitting new requests to tracking the status of ongoing cases, the portal provides a user-friendly interface for all their service needs.
Simplify service requests with our QR Service Request Form. Customers can easily submit requests by scanning a QR code, making the process fast and convenient.
Assign and track tasks with precision. Our Task Management feature ensures that every service request is handled efficiently, with clear accountability and timely completion.
Create, assign, and track work orders seamlessly. Whether it’s a scheduled maintenance task or an urgent repair, our Work Orders feature ensures that your field service teams are always on top of their game.
Unified Service and Field Operations
To truly deliver exceptional customer service, your back-office support needs to be in sync with your field operations. The fentu Customer Service Module seamlessly integrates with fentu FSM, creating a powerful, all-in-one solution. Whether it’s scheduling a technician for an on-site repair or tracking the progress of field service tasks, this integration ensures that your teams work together efficiently, delivering a cohesive customer experience.
Ready to transform your customer service operations? Discover how the Fentu.io Customer Service Module, combined with fentu FSM, can help you deliver exceptional support at every stage of the customer journey.
Implementation Approaches
Professional Services
Our 20+ experts are certified in the technologies we integrate with. They bring extensive knowledge to deliver goals quickly and efficient.
The team provides ongoing assistance to customers, with monthly resource allocation on a pro-rata basis.
Partner Network
We couldn't do our integrations without your implementation and support partners. Many customers feel comfortable working with their current support providers, so do we!
Loop your partner into the discussion and we will collaborate with them on the integrations to deliver even faster value.
A Flexible Integration For Your Needs
