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Frequently Asked Questions

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Where are my data or the data of my customers stored?

fentu works with Google Cloud and Cloudiax as hosting providers. 

What happens if the customer doesn't pay for a quarter?

That is the partner’s responsibility. fentu has no financial contact to the partner’s customer. We send the invoice to the partner directly.

How is data backup/restore carried out?

A full data backup is made every day. Once a month we will provide you one of these back-ups to download for free. If you want to download a daily backup of your system, you should also order the item Advanced Backups.

How long will be backed-up data maintained?

30 days. That is the standard service.

What happens if there is a blackout and you can't access the server?

We have three independent failure levels in the power supply. In the event of a failure, a battery storage system first takes over the supply. After a few minutes, our two emergency diesel generators start, which can supply the data center with power for several days and, in an emergency, weeks. The same technology is also used by backbone providers for Internet connectivity.
So in the unlikely event that a major blackout causes Europe to be without power for several days, the Internet and our data center will still work.

What is the term of the contract?

The minimum term of the contract is one year and will be automatically extended by a further 12 months if the contract is not terminated by one of the parties at least one month before the end of the contract term.

Which support channels are available to fentu partners / customers?

Our support team of specialists is there for you 24/7/365!

How are my orders settled at fentu?

We bill orders annually usually at the beginning of the subscription. The invoices are due and payable in advance.

Which payment methods can I use to pay my fentu invoices?

Money transfer with wise.com

Bank transfer  (Wire transfer)

Which law applies for the protection of my data and the data of my customers?

The German law applies for the storage of data in all data centers of fentu. The German laws regarding data protection are among the strictest worldwide and have the highest requirements for the controlling of entrance, access, transfer, input, order, availability and separation.

fentu thus fulfills or exceeds all data protection requirements of the respective countries worldwide.

What is the difference between iPaaS, Integration as a Service, middleware, and ESB?

1) Integration Platform as a Service (iPaaS):

iPaaS is a cloud-based platform for integrating applications and data across different environments.

  • It offers pre-built connectors and tools for rapid integration without extensive custom coding.
  • iPaaS is ideal for cloud and hybrid integration scenarios.

 2) Integration as a Service (IaaS):

  • IaaS encompasses various integration approaches, including iPaaS.
  • It involves using cloud-based services for application, system, and data integration.
  • IaaS can include API management platforms and data integration services.

3) Middleware:

  • Middleware acts as an intermediary layer between applications and systems for communication and data exchange.
  • It includes components like message brokers, application servers, and EAI tools.
  • Middleware is used for diverse integration requirements in complex enterprise environments.

4) Enterprise Service Bus (ESB):

  • ESB is a specific middleware architecture for integrating disparate applications and services.
  • It provides centralized message routing, transformation, and orchestration capabilities.
  • ESBs support features like message queuing, service mediation, and protocol translation.

In summary, iPaaS are cloud-based integration platforms, while middleware and ESB are broader concepts covering various integration technologies, including both cloud and on-premises solutions. The term "Integration as a Service" typically refers to a cloud-based approach to integration where integration capabilities are provided as a service over the internet. However, our fentu integration as a service can also be applied within an organization's own infrastructure, without relying on external cloud services.